Please do not feed this troll
No need to feed him, he's feeding himself.
I don't own an RSK myself, but I have no doubt they are an excellent product. Any product, even excellent ones, can have the occasional flaw however. From the tone of the OP's posts, I personally think the OP might be making up this "problem" for attention, but in case it really is a bonafide problem, there are many avenues to get it quickly rectified. They've already been mentioned here.
Whatever the issue really is, this is an enjoyable thread to read. Quite funny and entertaining. I'm having a great time imagining a little pissed off Tribble jumping up and down on their keyboard, body-slamming themselves into their monitor, and spitting at their dog!