Oh boy, what a lousy way to start 2009.

I have no experience with Mr. Ritter's merchandise nor do I own an RSK. I can well understand the frustration with an unsatisfactory online transaction or receiving faulty goods, though. Just a few weeks ago I bought a Garmin GPS from an online vendor and got an older model instead of the one I ordered. Needless to say, I was mighty upset. Having to send back the goods and waiting for a replacement is never nice. Yet the matter was resolved quickly and I got what I wanted in the end. So regardless of my secret fears, it turned out I was not a victim of a conspiracy nor was anyone trying to rip me off. Stuff happens and I suppose the incident was as painful for the seller as it was to me.

The moral of the story is, do give honest people the benefit of doubt. At this time of year I wouldn't be surprised if Mr. Ritter is enjoying his vacation or, like most of us, spending time with people he cares about. So he simply may not be in a position to reply right away, especially seeing that this matter does not involve him directly.

If you have genuinely received a bad product I am sure either the retailer or the manufacturer will address the problem with all due consideration. After all, they have been in business for a long while and value their reputation highly. However, I seem to sense either a lot of unnecessary anger or a hidden agenda here. Slander is a serious matter. For your own sake, do not push it too far. It will be bad for your inner peace and might hurt your wallet as well if it escalates to a legal dispute where you will need to present your argument in a much less heated manner than you have done on these boards.

As a matter of fact, I hope this thread doesn't get locked nor our friend username_5 banned until the parties involved resolve the matter properly. I don't think either Mr. Ritter or anyone else on these boards has anything to hide. I will keep my fingers crossed that the dispute is settled to everyone's satisfaction. Peace and a happy New Year!