I was thinking about finding some details about that office fire that I mentioned, where people were trapped in the stairwell and died because they couldn't get out of the smoke-filled stairwell. It was a 2003 fire in the Cook County Administration Building in Chicago where six employees died in the stairwell. Here's a somewhat lengthy piece on that fire. If you skip to the second paragraph and the third from the bottom paragraph, you'll see a description of what some of these poor souls went through, including their interaction with emergency services. I mean, these folks talked to 911 and even ran into fire fighters in the stairwell and they still died. This tragedy is so FUBAR on many levels.