Its not about friendliness. Its about clear, coherent rules, professionality, consistency in enforcing those rules, and having a reasonable way to contest a fine/violation. IMO, the absolute power wielded by undertrained, semi-educated, entry level employees in a system of infinite bureaucracy should warrant some concern. As for making it better, here's a thought. Boost the pay to about $100,000 a year, raise the application requirements and dramatically increase the level of training.