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#141688 - 07/27/08 05:58 PM Re: Lifeview Outdoors [Re: Kris]
Doug_Ritter Offline

Pooh-Bah

Registered: 01/28/01
Posts: 2207
Originally Posted By: Kris
***Hacksaw beat me to the punch***
Valid points Doug, but I think the OP issues are with the brokerage company that UPS deals with, not the shipping company directly (unless the brokerage company is owned by UPS).


Was not debating or addressing that issue.
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#141689 - 07/27/08 05:59 PM Re: Lifeview Outdoors [Re: ]
Doug_Ritter Offline

Pooh-Bah

Registered: 01/28/01
Posts: 2207
Was not debating or addressing the brokerage issue which is UPS corporate.
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#141690 - 07/27/08 06:03 PM Re: Lifeview Outdoors [Re: JohnE]
SARbound Offline
Addict

Registered: 06/08/05
Posts: 503
Loc: Quebec City, Canada
I feel your pain, Paul_C... cry I have experienced some excruciatingly high brokerage fees by UPS when ordering a 27$ pair of Ironclad gloves from the US. I won't mention it here since it's only going to add to the anger. wink

Not mentioning the fact that you cannot intercept a package being delivered by UPS until not one, not two, but all three delivery attempts have been made (at least that's how it is where I live). Gotta love unions... So assuming a package has arrived to your local facility on monday, you can't get a hold of it until wednesday at the end of the day.

United States Postal Service is the only way to go. My two cents. Sorry you had to learn the hard way, Paul_C. smile

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#141693 - 07/27/08 06:27 PM Re: Lifeview Outdoors [Re: SARbound]
Hacksaw
Unregistered


UPS does their own brokerage. I used to have an account with them when I ran my own business...before I learned those lessons the hard way.

The straw that broke the camels back was when I canceled my account I had $2.75 outstanding on my account. They neglected to mention it...instead they sent a collections company after me.

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#141706 - 07/27/08 08:30 PM Re: Lifeview Outdoors [Re: ]
kd7fqd Offline
Enthusiast

Registered: 08/07/05
Posts: 359
Loc: Saratoga Springs,Utah,USA
I have an account with both UPS and FED-EX and the best way to ship (IMHO)is FED-EX, My Sister in Law lives outside Seattle and FED-EX only delivers on Tuesdays and Thursdays, so I use UPS for her and the rest of my shipments go FED-EX for LESS money. It cost $8.00 (Fed-Ex)to ship to my brother a 14 lb box of fruit juice,(he lives in Texas and I live in Utah)and $11.00 to ship via UPS.
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#141715 - 07/27/08 10:06 PM Re: Lifeview Outdoors [Re: kd7fqd]
Paul_C Offline
Stranger

Registered: 07/27/08
Posts: 3
Loc: British Columbia, Canada
Companies that sell on-line should make the customer aware of potential hidden costs when advertising on their websites. When a package arrives at your door and you are required to pay a number of additional charges that were not part of the original agreement...it reflects poorly on the on-line retailer.

Fortunately for me, Lifeview Outdoors were great and I have now learned my lesson without taking too much of a financial hit.

Cheers.

Paul
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#141721 - 07/27/08 10:20 PM Re: Lifeview Outdoors [Re: ]
OldBaldGuy Offline
Geezer

Registered: 09/30/01
Posts: 5695
Loc: Former AFB in CA, recouping fr...
"...Brokerage is nothing more than a surcharge for UPS processing your package through customs without customs ever having to lay their hands on it..."

I wish I had known about this a couple of years ago, when we were stuck in a motel in Prince George, BC for 17 days. Needed hydraulic parts which were shipped UPS, they got to the border, where they sat in customs for a week or so. Three different times! No way the brokerage could have been more expensive than a motel, with kitchenette, for that length of time...
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#141734 - 07/28/08 12:28 AM Re: Lifeview Outdoors [Re: Paul_C]
Roarmeister Offline
Old Hand

Registered: 09/12/01
Posts: 960
Loc: Saskatchewan, Canada
I had a recent order from Mike at Lifeview. I suggested that they drop UPS for cross border orders as I have had nothing but issues with this company (UPS that is). Instead he agreed to ship USPS ground and I got the package about 8-9 days later. I think I only paid 2 or 3 bucks more but got excellent service from both Mike and USPS/CPS as a result.

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#141741 - 07/28/08 01:10 AM Re: Lifeview Outdoors [Re: ]
dougwalkabout Offline
Crazy Canuck
Carpal Tunnel

Registered: 02/03/07
Posts: 3238
Loc: Alberta, Canada
Originally Posted By: Hacksaw
Welcome Newguy!

It's unfortunate you had to learn this lesson the hard way. What you experienced is completely normal for UPS international shipping. I've posted about this several times as I've been burned in the past myself. I will never deal with UPS again and strongly suggest my fellow Canadians do the same.


+1.

UPS has lost me as a customer (business and personal) for life.

And FWIW, U.S. sellers are losing Canadian business because of UPS' outrageous brokerage fees.

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#141744 - 07/28/08 01:21 AM Re: Lifeview Outdoors [Re: ]
SwampDonkey Offline
Veteran

Registered: 07/08/07
Posts: 1268
Loc: Northeastern Ontario, Canada
I have Hacksaw to thank for educating me on using the US Postal Service/Canada Post instead of UPS, to avoid the high brokerage fees.

Since then I have purchased many items from the States and have had them all delivered to my Post Office with no trouble (I do not think I have paid duty or taxes yet).

I recently placed an order with Smokey Mountain Knife Works for some more "toys", they ship UPS, so I asked them if they would ship USPS to me because it was International and they had no problem filling my request.

Thanks for the positive information on Lifeview Outdoors Paul_C and Welcome, Newguy.

Mike

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