pforeman,
As a survivor of the Air Force trying to implement a COP concept, I agree with your observation. What I experienced in the USAF was more akin to each "community" having a dedicated respository that we were allowed to basically extract info from and not necessarily inject info. Typical Government practices. This Forum, on the other hand, is more along the lines of a true COP. While I'm sure there could be some tweaking of the areas of interest (not meant to be a negative statement) this is a great example. With the Forum being administered by people with other lives to lead (volunteers) it still functions great. That in itself is a testament to the all involved.
Second, with the broad range of topics examined in the Forum under three broad areas there is sometimes a little overlap. This is to be expected. Sometimes when structuring something like this there is a tendency to keep it relatively quick to access and use. I speak from the POV of a chronic pigeon-holer. If I were to structure this thing it would have about 30 sub-categories in each of the main categories thereby making it useless to everyone but me. Because "I know what I mean" when it comes to the breakout of the subcategories. ETS is lucky I'm not involved in that way because I'm sure they would pack up in the middle of the night, not tell me where they were moving to, and restructure it in a common sense manner.
All in all, you should recommend a meeting with the bigwigs, go online, and review this site with them. It would serve as a great model of success.
2 cents
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"Its not a matter of being ready as it is being prepared" -- B. E. J. Taylor