Have you noticed that there seem to be two groups of people: The 'A' people who do things, and the 'B' people who have things done for them.
A-people do things, don't know everything, but know that lots of information they have gained from doing some things will often translate to other things. At least they have a clue as to what might work and what probably won't.
The B-people either pay others to take care of them, or just whine and complain until someone gets tired of hearing it and does the job just to shut them up. They are putting themselves in a dangerous position should any kind of emergency strike.
A woman I used to work with said she never did anything because she didn't want to look stupid. I guess she never considered how stupid she would look after a major earthquake, crying and twisting her hands, unable to function, because she has nothing in her head to fall back on.
Emergency personnel must get very frustrated when they are overwhelmed by people who simply don't have a clue and never will.
Sue