I gotta say, I'm a little suprised too that they just didn't replace it, despite the warrant disclaimer.

Just an FYI, other good brands with real customer service:
-Benchmade: sent in my Grip several times for tune-ups, always back within 2 weeks
-SOG: when their sheath on a Seal Pup didn't work, I got 2 sheaths and 4 belt loops, along with the screw and stuff, to try in various combos and make work for me.
-Emerson: broke their pocket clip. Sent me a replacement, new hex screw and a wrench. Too bad I lost it a month later.