I think Cabala’s will make every effort to make it right with you and make you happy.
But without seeing it (kinda hard to visualize) it’s hard to say if it’s a real problem.
If the axe is well put together, feels good when chopping wood I may just live with it. But you said it has a lifetime warrantee so no harm in sending it back either.
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You can run, but you'll only die tired.