... "the company I bought it from said they would gladly refund the money. They've been a pretty good company to deal with, it's not there fault on a defective product from a vacuum sealed bag from the manufacturer but they want to make good on it, which I was happy with."

Cool deal.

IMHO the difference between a merely adequate outlet and a really good one is how they deal with legitimate complaints and returns.

http://www.bydezignproducts.com/
A big +1 for them for handling it well.

Keep the option of working directly through the credit card company in mind. It can be a useful threat and in a few cases when I got stiffed it was the card company that set things right. Bless their craven, greedy little gravy-sucking, capitalist hearts. Just don't abuse the privilege or turn to them too early or too often.