Originally Posted By: MDinana
"Don't you dare solve the problem! I just want you to feel bad for me!"

I couldn't have said it better myself.

When I actually remember this and put it into practice, more often than not after I express my empathy she says "thanks" and hangs up before I get a chance to solve the problem.
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- Tom S.

"Never trust and engineer who doesn't carry a pocketknife."