Sorry to hear about your knife. It is rare for a Spyderco to break.

Their customer service is unrivaled. I had a G10 Standard get knocked out of my pocket, hit the asphalt, and break the lock. I shipped it back to them with a note. 2 days later I got a phone call saying they got the knife and were shipping me a new one. The next day I got another phone call apologizing that the knife was no longer in production, and would I like a Delica instead? I told them that I liked the Delicas, but the Standard was more expensive. He said he'd call me right back after he did some research. An hour later he called and said, "You're right. I checked the old price lists and the G10 Standard was almost exactly twice as much as an FRN Delica. How about two Delicas?" 2 days later 2 shiny new Delicas showed up in my mailbox.

Kevin B.