Yea, I used to want to call them when they would play their ads on TV about shipping to anywhere in the world and ask what world they thought WV was on since they wouldn't deliver there. Last time I tried to ship my parents something I called to see if they recieved it since it showed delivered on the UPS tracking page and it ended up being at the town hall. My dad had to leave work early to get it since he worked 8-5 and the town hall was open from 8-5 only.