This is not directed specifically at yeti, but to all that think that 911 dispatchers don't do a good job. Call your local law enforcement agency's business number and ask to "sit along" in the 911 center on a busy shift for a few hours. See if it is a job you would like to do for 40-60 hours per week (overtime is manditory in many 911 centers, as they cannot find qualified employees). It is an unpleasant work environment in many jurisdictions, for many reasons. Those who are judging based upon their experience of one or two phone calls should try being on the receiving end of an average of one call per minute for a 10-hour shift (in a busy 911 center).
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"We are not allowed to stop thinking"