Good news on the Spyderco knife issue.

I was worried at first because it took some time to reach anyone at Customer Service: I had a hard time getting a person on the phone when I called after my e-mail inquiry went unanswered for three days.

But when I did reach the representative, she was courteous and helpful.

After consulting a supervisor, she agreed to give me a credit for the price of my knife to apply to a model with a metal clip, or no clip.

So, I'm out the shipping cost but I'll be able to upgrade to a hopefully sturdier knife.

Now, of course, I have to decide which one...again. ;-)