I generally suggest avoiding the "find a knowledgeable kid" route. If it is something simple, like swapping a bad network card or RAM, sure, ok, that they can do. If you need to set up or integrate with an existing network, be sure you don't lose critical data, or deal with any kind RAID, it is often beyond their knowledge.

When I was doing consumer tech support, about a third of what I did started with "my kid tried to fix it".

I just one of our geeks was closer, Doug.
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-IronRaven

When a man dare not speak without malice for fear of giving insult, that is when truth starts to die. Truth is the truest freedom.