This happened in 2006 and apparently they still have not worked out an acceptable protocol for their operators to use when callers are somewhere off the beaten path, even when this same call center--the same operators, apparently--faced a similar incident a year after this first kid died with another lost person.

No one has mentioned it, but three different operators took a number of calls from this poor kid and their own superintendent admits that they all "lacked empathy" to this kid's situation. So, it's not just one operator having a bad day on one call.