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#206060 - 08/13/10 12:05 PM Bought an eGear Pico LED Zipper - not impressed...
BorkBorkBork Offline
Journeyman

Registered: 02/22/10
Posts: 70
Loc: Sweden
I just got my new eGear Pico LED Zipper Light ordered from Bestglide for $8.95 and flatrate shipping $13.60. Total of $22.55 !!

But I can't get it to work. I twist it at the "lightbulb" end but nothing happens. I have had the battery out, turned it around, tried it both ways, no go.


Update:
I tried fiddling with the "connectors" on the diod, if I bend them up slightly, it works. So, the probable reason, connectors were not touching the battery properly.

Not good.
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#206066 - 08/13/10 01:54 PM Re: Bought an eGear Pico LED Zipper - not impressed... [Re: BorkBorkBork]
Still_Alive Offline
Finally, I am a
Member

Registered: 04/08/08
Posts: 119
Loc: Utah
I have found them to be excellent little lights. Sorry to hear that yours doesn't work right. Maybe the batteries are dead?? I'm sure they have a good return policy, but that might end up costing more than it is worth.


Edited by Still_Alive (08/13/10 01:55 PM)
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#206079 - 08/13/10 04:24 PM Re: Bought an eGear Pico LED Zipper - not impressed... [Re: Still_Alive]
Dagny Offline
Pooh-Bah

Registered: 11/25/08
Posts: 1890
Loc: Washington, DC

Ouch on the shipping price! That would be irritating enough.

I'm surprised it is defective as I have several and have given several away with absolutely no complaints.

You can complain directly to the manufacturer at this link. They need to know when their product is defective:

http://www.essentialgear.com/store/pg/8-Contact-Essential-Gear.html






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#206086 - 08/13/10 05:12 PM Re: Bought an eGear Pico LED Zipper - not impressed... [Re: Dagny]
BorkBorkBork Offline
Journeyman

Registered: 02/22/10
Posts: 70
Loc: Sweden
@Dagny,
I have now sent mails to both bestglide as well as essentialgear about this.

Small, high quality gadgets are a favourite of mine and I was really looking forward to test one of these and eventually include it in my mini-kit.

frown


Update:
I got a prompt reply from Carrie Purcell, Customer Service Specialist at eGear/Essential Gear, Inc. and she said:

"Since all our products are covered by a 100% guarantee, we will gladly send a new replacement PICO to you."

Thank you Carrie !

smile


Edited by BorkBorkBork (08/13/10 05:48 PM)
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#206107 - 08/13/10 10:11 PM Re: Bought an eGear Pico LED Zipper - not impressed...
Doug_Ritter Offline

Pooh-Bah

Registered: 01/28/01
Posts: 1927
I am pleased to see that Essential Gear stepped up as appropriate. Anytime you produce tens of thousands of something, there will be an occassional bad one. The key is to keep that to a minimum and make sure you stand behind the product when it does happen. To my mind, that's what really tells the story.

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#206111 - 08/13/10 11:10 PM Re: Bought an eGear Pico LED Zipper - not impressed... [Re: Doug_Ritter]
rebwa Offline
Enthusiast

Registered: 01/25/09
Posts: 295
Things can happen and the way it's handled is what counts with me. I have one of the little lights and love it! While I normally like a clicky or button, on and off switch, the design of the Pico is perfect for a pocket kit as it won't accidently get turned on.

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#206136 - 08/14/10 01:16 PM Re: Bought an eGear Pico LED Zipper - not impressed... [Re: rebwa]
roberttheiii Offline
Enthusiast

Registered: 02/13/09
Posts: 324
Loc: Connecticut, USA
Cheers to eGear for prompt replacement, but I just cannot live without a regulated or semi regulated light these days! smirk

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#206704 - 08/24/10 07:56 PM Re: Bought an eGear Pico LED Zipper - not impressed... [Re: roberttheiii]
BorkBorkBork Offline
Journeyman

Registered: 02/22/10
Posts: 70
Loc: Sweden
Update:

I got the replacement light from eGear/Essential Gear, Inc. by mail yesterday (aug. 23) and it works as it is supposed to, and I am now one happy camper smile

Thank You Carrie !
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#206707 - 08/24/10 09:14 PM Re: Bought an eGear Pico LED Zipper - not impressed... [Re: BorkBorkBork]
sybert777 Offline
Enthusiast

Registered: 10/15/09
Posts: 299
Loc: 62040
Good... I actuall want to buy one of those, but, I bought a Generic Photon, replaced the bulb from another light, and Viola... A brighter than photon $1.50 light... I still want to get an E-Gear PICO for EDC.
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#206714 - 08/25/10 12:52 AM Re: Bought an eGear Pico LED Zipper - not impressed... [Re: ]
Dagny Offline
Pooh-Bah

Registered: 11/25/08
Posts: 1890
Loc: Washington, DC


LL Bean now carries them and Hudson Trail Outfitter (a regional outfitter) is carrying them next to the cash registers.

Sales should be taking off.

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